PRIVACY POLICY

KOHAI provides this Privacy Policy to describe our practices regarding the collection, use, disclosure, and protection of information obtained through our websites, applications, and services that link to this Privacy Policy, including the website located at www.kohai.live and any associated online stores, mobile ticketing features, or event portals (collectively, the “Sites”), as well as services provided through the Sites (collectively with the Sites, the “Services”).

1. Who We Are The Services are owned and operated by KOHAI LLC (operating as “KOHAI”). When you interact with our Sites, purchase merchandise or event tickets, or communicate with us, KOHAI serves as the primary data controller responsible for the handling and security of your personal information under applicable data protection laws. As used in this Privacy Policy, “KOHAI Affiliates” includes all entities KOHAI controls, is controlled by, or is under common control with, including parent companies, subsidiaries, joint ventures, or related operational entities.

2. Contact Information If you have questions, comments, or concerns regarding this Privacy Policy, or if you wish to exercise your legal privacy rights, you may contact us using the details below: * Email: privacy@kohai.com * Customer Care Support: support@kohai.com

3. Changes to This Privacy Policy We may update this Privacy Policy periodically to reflect changes in our business practices, legal requirements, or technological developments. When changes are made, we will update the “Last updated and effective” date at the top of this document. For material modifications, we will provide additional notice, such as displaying a prominent banner on the Sites or sending an email notification to registered account holders. Your continued use of the Services following the posting of an updated Privacy Policy constitutes your acknowledgment of the revisions.

4. Information We Collect We collect information through three primary channels: directly from you, automatically through your device, and from third-party partners. A. Information You Provide to Us * Contact Details: Name, mailing address, billing address, email address, and telephone number. * Commercial & Payment Data: Payment details (processed securely through third-party payment processors), order history, items viewed or placed in cart, ticket purchases, and shipping records. * Account Credentials: Username, password, security questions, and account preference settings. * User Content & Communications: Messages sent to customer support, inquiries, survey responses, reviews, social media forum comments, or contest and sweepstakes entry submissions. B. Information Automatically Collected When you browse or interact with the Services, we and our service providers automatically collect certain diagnostic and usage information: * Device & Technical Information: IP address, unique device identifiers (UDID/MAC address), operating system, browser type and version, language settings, and network provider. * General Geolocation: Broad geographic location derived from IP address (e.g., city, state, or country level). * Activity & Usage Data: Date/time stamps, landing pages, referring/exit URLs, clickstream sequences, search terms within the Sites, bounce rates, and session durations. C. Information Collected from Other Sources We may receive information about you from commercial partners, including: * Touring & Venue Partners: Ticketing agencies, box offices, and live event operators that process KOHAI-related event tickets. * Streaming & Social Platforms: Audience engagement metrics, artist affinity data, and interaction records from platforms where KOHAI content or artists are featured. * Marketing & Fulfillment Vendors: Demographic data providers, logistics contractors, and fraud-detection networks. We may combine information obtained from external sources with information collected directly through our Sites to ensure accurate records, enhance customer service, and deliver personalized promotions.

5. How We Use Your Information We process personal information for lawful business and commercial purposes, including: * Order Fulfillment & Customer Service: Processing transactions, shipping merchandise, delivering event tickets, confirming reservations, and managing returns or customer support inquiries. * Marketing Communications: Sending newsletters, event announcements, album/merchandise drops, tour updates, and promotional discounts tailored to your interests (subject to your consent or marketing preferences). * Service Personalization & Improvement: Optimizing platform usability, testing new features, analyzing site performance, and tailoring displayed recommendations. * Security & Fraud Prevention: Detecting, investigating, and preventing unauthorized, fraudulent, abusive, or illegal activities on our Services. * Legal & Regulatory Compliance: Enforcing our Terms of Use, satisfying statutory reporting obligations, complying with subpoenas or legal processes, and resolving disputes.

6. How We Disclose Your Information We may disclose personal information to the following parties: * Affiliates & Subsidiaries: Shared across KOHAI operational entities and joint ventures to provide unified platform access and services. * Service Providers: Trusted vendors performing operational support, such as payment processing, cloud hosting, order fulfillment, email and SMS delivery, identity verification, and data analysis. * Tour & Event Partners: Venues, event producers, and ticketing operators as necessary to administer tours, VIP access, and live experiences. * Advertising & Analytics Networks: Third-party partners that facilitate behavioral advertising, social media remarketing, and performance measurement (see Section 9). * Corporate Transactions: In connection with an actual or proposed merger, divestiture, acquisition, reorganization, bankruptcy, or asset transfer involving KOHAI. * Legal Compliance & Safety: To law enforcement authorities, regulatory agencies, or designated legal representatives when required by court orders, legal process, or applicable laws, or to defend the safety, property, and rights of KOHAI, our users, or the general public.

7. Data Storage, Security, and Retention We implement administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, alteration, or misuse. However, no internet transmission or electronic storage architecture can be guaranteed 100% secure; you share data with us at your own risk. We retain personal information only for the period necessary to fulfill the purposes set out in this Privacy Policy, satisfy tax, accounting, or legal compliance mandates, resolve disputes, and enforce our contracts. When data is no longer required, it is securely deleted, aggregated, or deidentified in accordance with standard data sanitation practices.

8. Social Media, Plug-ins, and External Links The Services may integrate social media widgets, share buttons, and links to external platforms (such as Instagram, TikTok, YouTube, X/Twitter, and Spotify). Interacting with these tools may allow the third-party providers to track your IP address, pages viewed, and device parameters. Your interactions with these external tools are governed solely by the privacy notices of the respective third-party platforms.

9. Digital Advertising and Interest-Based Ads We partner with third-party advertising companies and social networks (e.g., Meta, Google) that deploy cookies, pixels, and tracking tags on our Sites to collect usage data over time and across different websites. This allows us and our partners to deliver interest-based ads regarding upcoming tours, music releases, and merchandise drops. You can learn more about interest-based advertising and manage your opt-out choices through industry-standard self-regulatory programs: * Digital Advertising Alliance (DAA): www.aboutads.info/choices * Network Advertising Initiative (NAI): [suspicious link removed] * European Interactive Digital Advertising Alliance (EDAA): www.youronlinechoices.eu Opting out of targeted advertising does not eliminate online ads entirely; it means the ads you encounter will be contextual rather than personalized based on your browsing activity.

10. Analytics We use analytics services, including Google Analytics, to evaluate site traffic, identify system bottlenecks, and understand visitor engagement patterns. For details on how Google processes data, please visit www.google.com/policies/privacy/partners. To opt out of Google Analytics tracking across web browsers, visit tools.google.com/dlpage/gaoptout.

11. Your Choices and Controls * Email Subscriptions: You may opt out of promotional newsletters and product announcements at any time by clicking the “Unsubscribe” link at the footer of any marketing email, or by contacting us at privacy@KOHAI.com. Transactional and order-related service emails (e.g., shipping updates, receipt confirmations) cannot be opted out of. * SMS Messaging: If you subscribed to receive SMS/MMS alerts from KOHAI, you can reply STOP to any text message to immediately discontinue alerts. You can also text HELP for support. KOHAI does not sell or share phone numbers collected for SMS consent with unaffiliated third parties for their own commercial marketing purposes.

12. United States State Privacy Rights Residents of certain U.S. states—including California, Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah, and Virginia—possess specific statutory privacy rights regarding their personal data under state comprehensive privacy frameworks (including the California Consumer Privacy Act as amended by the CPRA). Subject to statutory exceptions, residents of applicable states may submit requests to exercise the following rights: 1. Right to Know / Access: The right to confirm whether we process your personal data and to obtain a copy of the specific pieces and categories of information collected. 2. Right to Correct: The right to request the correction of inaccurate or incomplete personal information maintained in our systems. 3. Right to Delete: The right to request deletion of personal information collected directly from you. 4. Right to Opt Out of Sale or Sharing: The right to opt out of the “sale” of personal information or the “sharing” of personal data for cross-context behavioral / targeted advertising. KOHAI does not sell personal data for monetary consideration; however, our use of third-party tracking pixels may constitute “sharing” under state statutes. 5. Right to Non-Discrimination: KOHAI will not discriminate, deny services, charge differing prices, or alter service quality if you exercise statutory privacy rights. How to Exercise Your Rights * Submitting a Request: Email privacy@kohai.com with the subject line “State Privacy Rights Request” and include your full name, state of residence, and the email address linked to your account or transactions. * Global Privacy Control (GPC): You may broadcast an opt-out preference signal (such as GPC) via supported browser extensions or settings. We process valid GPC signals as automated requests to opt out of targeted advertising/sharing for that browser session. * Verification: To protect your security, we must verify your identity before processing access, correction, or deletion requests. We may request confirmation from your registered email address or ask for basic transaction verification details. * Authorized Agents: If you designate an authorized agent to submit requests on your behalf, we require written, signed permission or a valid Power of Attorney, and may still verify your personal identity directly. * Appeals: If we decline action on your privacy request, you may appeal our decision by replying to our response email with the subject line “Privacy Request Appeal” within thirty (30) days.

13. European, UK, and International Data Protection Rights If you visit our Sites or purchase products from the United Kingdom (UK), the European Economic Area (EEA), or Switzerland, your personal data is handled under the General Data Protection Regulation (GDPR / UK GDPR). * Legal Bases for Processing: We process personal data only when lawful bases exist: * Contract Performance: Fulfilling merchandise orders, delivering ticketing passes, or servicing user accounts. * Legitimate Interests: Ensuring network security, monitoring fraud, improving site features, and conducting general brand marketing (balanced against your privacy interests). * Legal Compliance: Satisfying statutory accounting, consumer protection, or law enforcement reporting mandates. * Consent: Operating tracking cookies, marketing communications, and opt-in promotions (which may be withdrawn at any time). * International Data Transfers: KOHAI operates in the United States and works with global cloud service providers. Personal information may be transferred to and processed in countries outside your country of residence. Where cross-border transfers occur, we implement approved data transfer mechanisms, such as European Commission Standard Contractual Clauses (SCCs) and UK International Data Transfer Agreements (IDTAs). * Your Data Subject Rights: Eligible international users have the right to request access to, rectification of, erasure of, restriction of processing, and portability of their personal data, as well as the right to object to processing. You also have the right to lodge a complaint with your local data protection supervisory authority. To exercise these rights, submit your request to privacy@kohai.com.

14. Cookies and Tracking Technologies Policy A cookie is a small text file placed on your device by websites you visit. Cookies help platforms recognize your browser, maintain shopping cart contents, and remember preferences. Types of Cookies We Use * Strictly Necessary Cookies: Essential for site navigation, security features, shopping cart operations, and transaction processing. * Performance & Analytics Cookies: Measure site visits, bounce rates, and traffic sources to help us evaluate and improve site architecture. * Functional Cookies: Remember user preferences, language selections, and display customizations. * Targeting & Advertising Cookies: Track browsing actions across platforms to serve relevant advertisements for KOHAI tours, artists, and products.

Managing Cookies You can manage cookie preferences via the cookie settings banner on our Sites or through your browser settings. Most browsers allow you to block, manage, or delete cookies under their “Preferences” or “Security” menus. If you reject or disable necessary cookies, parts of our Sites (such as checkout carts or account dashboards) may not function properly. For general instructions on managing cookies, visit www.allaboutcookies.org.